Warranty Terms - Softouch Pillow
This 5 Years limited warranty starts from the date of purchase.If a manufacturing defect occurs during these 5 years, the defective pillow will be repaired or replaced at the discretion of the company.
- The warranty is limited to the value of the pillow and the company will not be in any way responsible for the damage/injury or any hardship faced by the user in any way.
- The warranty period on a replaced/repaired product shall be automatically reduced to the balance period, as computed from the date of first sale of the product.
- For any replacement, the to and fro transportation cost will be borne by the purchaser only.
- This warranty is valid only if it is stamped and signed by the authorized dealer.
- Warranty card & purchase bill to be produced for warranty claim.
- All disputes are subject to courts in Bangalore Jurisdiction only.
Schedule of Warranty
Formula for calculating the amount payable by purchaser
Please Note: No. of Years used is calculated from the date of purchase. Six months or more will be calculated as 1 year. Less than six months will be ignored.
The limited warranty does not cover
- Pillow fabric cover
- Comfort preference/ Firmness/Height preference of the product
- Reduction in the height (thickness) of the pillow by 20% in the first year of purchase and total 30% in the remaining period of four years are normal during the usage.
- The material damage due to handling.
Do’s & Dont’s
- Always use the pillow with Pillow cover
- Do not remove the protective cover provided by the company.
- Keep your pillow clean and use a pillow protector.
- Do not tear of the label on your pillow.
- Do not use any chemical cleaner on the pillow.
- Do not expose to sunlight.
- In case of flattening, pillow can be gently tapped by hand
- In case the pillow happens to get wet, dry it under fan only.
- Do not fold the pillow.